01-20-2021 03:13 - last edited on 01-20-2021 17:34 by RicardoFitbit
01-20-2021 03:13 - last edited on 01-20-2021 17:34 by RicardoFitbit
When I woke up this morning I saw that somehow my fitbit added 25,000 steps in a 15min period while I was asleep. Why did this happen and how do I remove them?
Moderator Edit: Clarified subject
01-20-2021 17:33 - edited 01-22-2021 15:43
01-20-2021 17:33 - edited 01-22-2021 15:43
Hi @JMZ1977, welcome to the Community Forums.
Thanks for bringing this to our attention and for the details that were shared. For a better understanding of the issue you're experiencing, can you please clarify if the step count change on the Fitbit app or your Versa? When was the first time you experienced this issue and how many times since then? Only steps are being affected or other stats too? In the meantime I receive your answers, please restart your Versa and delete the steps that were erroneously added following the steps that are specified on this help article.
Looking forward to your reply.
01-21-2021 08:08
01-21-2021 08:08
I have the original Versa. I have reset both my fitbit and my cell phone and re-download the app. I tried logging in to the fitbit site and my dashboard to try to delete the steps but they don't show up as an added activity. They just show up as steps during a 15min period that I was sound asleep. From what I can tell it's only that one time it did it...but 25,000 steps haha. I would have had to had run a half marathon in 15 min to get that amount of steps.
.and in 15min no less. Since the steps were added while I was sleeping I couldn't see the actual step count on my fitbit from the previous day. I know today when I look at my fitbit and swipe up it shows for today I have 6500 steps but on the watch face and app I only show about 1500. I have tried resetting my fitbit again and still it shows the different numbers.
01-21-2021 08:11
01-21-2021 08:11
I just looked at the app and it did it again. This time from 0300-0315 it added 5000 steps and I certainly wasn't running haha. Kinda frustrating.
01-22-2021 15:47
01-22-2021 15:47
Your reply is appreciated @JMZ1977.
Thanks for the details that were shared with me, seems odd that your Versa is recording such amount of steps while you're asleep. For me to further investigate, can you please let me know if other stats are also being affected or just the step count? Do you sleep wearing your Versa or do you leave it in a drawer? To delete the steps from your account, please follow the next steps:
Looking forward to your reply.
01-23-2021 02:48
01-23-2021 02:48
Mine just did the same added 153000 ,I've no idea how to remove them as advise given in your question doesn't work for me either 🤔😕
01-23-2021 02:49
01-23-2021 02:49
Hi dear didn't work for me this trick, no idea how to remove 153000 steps from my day🤭
01-23-2021 19:52
01-23-2021 19:52
I logged into my dashboard on the website and it will not allow me to delete those steps. They aren't showing as an added activity.
01-24-2021 02:32
01-24-2021 02:32
01-24-2021 02:33
01-24-2021 02:33
I managed to sort it out, put exact time as driving and will cancel thoes steps, but all my badges stayed on lol
01-24-2021 08:38
01-24-2021 08:38
When I had that problem, I checked the refrigerator and sure enough, the chocolate cake was missing.
Just say'n.
LOL
just kidding and yes, I could NOT resist. 😁
02-11-2021 06:20 - edited 02-11-2021 06:27
02-11-2021 06:20 - edited 02-11-2021 06:27
I have tried all the fixed and nothing works. When I log into my dashboard on the fitbit website the steps are not showing as an activity for me to change. I entered the time of driving for the same duration as the steps and they did not delete. It did it again this morning....while I was still asleep. It shows that at 0610 I walked 11,186 steps and also shows that I was sleeping till 0612am..... My Fitbit shows accurate step count of 1,706 as of now.
03-20-2022 00:53
03-20-2022 00:53
Same issue here and it keeps happening almost every week. I now got a badge for walking 40k steps in a day because it logged 28k steps just during the night.
Very annoying and none of the fixes worked for you?