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Versa tracked a high amount of calories burned

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‎03-04-2020 02:58 - last edited on ‎04-18-2020 05:09 by Fitbit Moderator

‎03-04-2020 02:58 - last edited on ‎04-18-2020 05:09 by Fitbit Moderator

Hi all, 

 

Today while adding an exercise from yesterday to my Fitbit app, my calories glitched and did a sudden spike to 5,000 calories burnt yesterday and 6,000 today. Normally I burn between 2,000-2,500 so I know that today’s and yesterday’s aren’t correct. 

I’ve reset my Fitbit, and I checked my weight, height and activities, but can’t seem to fix it. Can someone help please?

 

 

Moderator edit: updated subject for clarity

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‎04-18-2020 05:08

‎04-18-2020 05:08

Hi @KimWhite20, due to the recent events, I apologize for the delayed response. However, let me welcome you to our Fitbit Community.

 

I would like to follow up and help you with your Fitbit Versa since it tracked a very high amount of calories burned. I would like to know if the issue persists or if it got resolved.

 

In the meantime, restart your Versa as described in this help article. After this, monitor your watch for the next 24 hours and see if the issue gets fixed.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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