Versa tracking floors incorrectly.

[Djeripo]

Even though I was using elevator it’s countint it as floors climbed. This is a serious bug I guess

also calorie count increased by over 1000 calorie after I went to bed and got up and that too not wearing it

These seem to be serious concerns. Please address. 

Thanks

Moderator Edit: Clarified Subject + Removed Personal Information.

[MarcoGFitbit]

Hello @Djeripo, have a warm welcome to the Fitbit Community, it's great to have you on board. 

I appreciate your participation in the Forums and for sharing your experience with us. At this moment, I would like to suggest you to restart your Versa by pressing and holding the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen. Then monitor it for the next day and let us know if it's still counting extra floors. 

Now, when it comes to the calories burned you're seeing, your device's calorie count will reset each night at midnight and begin counting immediately thereafter. BMR is the reason your tracker starts the day with calories already burned—you've still burned calories even if you haven't gotten out of bed yet.

BMR stands for basal metabolic rate and your body burn these calories to maintain vital body functions like breathing, heartbeat, and brain activity. Your BMR usually accounts for at least half of the calories you burn in a day and is estimated based on the physical data you entered when you set up your account: sex, age, height, and weight.

I hope this can be helpful and resolves your inquiry, if there's anything else we can do for you, please feel free to reply.