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Versa tracking heart rate when not wearing it.

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‎02-25-2019 04:33 - last edited on ‎02-26-2019 06:41 by Moderator Alum

‎02-25-2019 04:33 - last edited on ‎02-26-2019 06:41 by Moderator Alum

The heart rate is still being tracked even when the Versa is on the dock or on the counter?  Why?  

When I look at my history in the app, it shows I am working out at 2:00 am in the morning when I'm clearly not.  Why is it doing this?

 

Moderator Edit: Clarified Subject.

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‎02-26-2019 06:43

‎02-26-2019 06:43

Hello @rrsjwhite, have a warm welcome to the Fitbit Community, it's great to have you on board. Smiley Happy

 

I appreciate your participation in the Forums and for sharing your experience with us. At this moment, I would like to ask you to restart your Versa by pressing and holding the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen. Then, monitor your Versa for the next day and let us know if you're still experiencing this issue. 

 

I hope this can be helpful, give it a try and let us know the outcome. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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