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Versa tracking sleep inconsistently.

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‎11-21-2018 03:39 - last edited on ‎11-22-2018 06:53 by Moderator Alum

‎11-21-2018 03:39 - last edited on ‎11-22-2018 06:53 by Moderator Alum

My Fitbit versa is so inconsistent, one night it will track my sleep and the next it won't. I have gone through all the troubleshooting. I have restarted it time and time again I've uninstalled the app and reinstalled it and still nearly every other night it won't track at all. I want to love my versa but it's beginning to become more pain than it's worth. I shouldn't have to restart it every day to get it to work.

 

Moderator Edit: Clarified Subject.

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3 REPLIES 3

‎11-22-2018 06:59

‎11-22-2018 06:59

Hello @Ksessions, have a warm welcome to the Fitbit Community, it's great to have you on board. Smiley Happy

 

I appreciate your participation in the Forums and for sharing your experience with us. Would it be possible for you to let us know the exact troubleshooting steps you've tried so far? This will be very helpful for us to check this further. Additionally, please reply to us with the following information:

 

  • Phone model you're currently using.
  • OS version running on your phone. 
  • App version installed on your phone (go to Account > Help to get it)
  • Versa version (tap on the Versa picture on the app Dashboard to get it)

Thanks for your patience and understanding, we'll be waiting to hear from you. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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‎11-25-2018 04:05

In response to MarcoGFitbit

‎11-25-2018 04:05

Model: Google pixel 2
Software vs: Android 9
App vs: 2.83 (20213333)
Versa vs: 32.32.10.15

I have uninstalled the app and reinstalled it, I've restarted my Fitbit on
numerous occasions.ive made sure it's tight against my wrist for better
tracking. I've force stopped the app as well to get it to sync in the past.
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‎11-26-2018 08:44

In response to Ksessions

‎11-26-2018 08:44

Hello @Ksessions, I hope you're doing well, thanks for taking the time to reply. Smiley Happy

 

Thanks for your patience and working through these troubleshooting steps. I’ve reached the limits of what I can do for you here on the public community forums, so I've contacted our Support team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions.

In case you need anything else, please feel free to reply as well. Happy stepping.

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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