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Versa tracking steps while sitting at my desk

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‎08-20-2018 11:52 - last edited on ‎08-23-2018 08:10 by Moderator Alum

‎08-20-2018 11:52 - last edited on ‎08-23-2018 08:10 by Moderator Alum

My Versa has 10 steps in the last 15 minutes just sitting working at my desk. What's up? It's on my non-dominant hand so it shouldn't be an issue. My Charge never had the problem.

 

 

Moderator edit: subject for clarity

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‎08-20-2018 19:56

‎08-20-2018 19:56

@getFit01 It sounds like it is too sensitive to small movements (e.g., typing, reaching to the printer). Keep wearing it on your non-dominant wrist, but switch the wrist setting in the app to dominant.  That solved the issue for me. 

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‎08-23-2018 08:12

‎08-23-2018 08:12

It's great to see you around @getFit01 and @Jrdubyakc thanks for stopping by.

 

I would like to know if you keep having issues with your Versa tracking extra steps? If so, keep in mind that your watch might register some steps depending on your hand movement. To make sure that it is being accurate, I recommend doing the following:

 

1. Put your device on your wrist.

2. Walk 100 steps, making sure to count a step each time one of your feet hits the ground.

3. Pause, then check your device to see your step count.

 

Let me know the outcome. Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer