Versa tracks excessive calories burned

[MaVe2016]

Hello,

I have my versa for two years now. The last couple of nights it counts excessive calories burned during sleep... The heart rate monitoring is normal, no steps counted, my body features are ok... I 've had the latest updates...The extra calories are about 1500!

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @MaVe2016, welcome to our Fitbit Community. Regarding the high amount of calories burned that your Versa has experienced, I appreciate the time spent trying to get this issue resolved before contacting our forums.

Please restart your Versa as described in this help article. After this, check out this help page, which explains how your Fitbit device tracks your calories burned.

Finally, monitor your watch during the next 48 hours and see if it tracks your calories burned accurately.

Keep me posted on the outcome.

[MaVe2016]

Restart didn't help but I deleted versa from my account and I added it again. After that it seems to be working correctly.. Thank you.

[JuanJoFitbit]

@MaVe2016, that's great news! I'm so glad to hear that you managed to get the issue resolved. Thank you for posting the update here.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often! 😀