Versa tracks high heart rate reading

[cljmtka]

All of a sudden my heart rate is showing way too high. I’ve cleaned the Fitbit and my skin.  It’s been a week now.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @cljmtka, due to the recent events, I apologize for the delayed response. However, let me welcome you to our Fitbit Community.

Regarding the high heart rate readings that your Fitbit Versa is experiencing, I appreciate the time spent trying to get this issue resolved before contacting our forums.

I was able to get in touch with our Support team and was told that they assisted you via phone. I'm so glad to hear that a solution was provided and you are back on track with a replacement unit.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often! 😀