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Versa tracks high heart rate readings and screen is unresponsive

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‎08-12-2019 14:10 - last edited on ‎08-13-2019 08:52 by Fitbit Moderator

‎08-12-2019 14:10 - last edited on ‎08-13-2019 08:52 by Fitbit Moderator

Noticed the last few days my Fitbit was recording extremely high heart rates even when I was resting, and then even when it wasn’t on my wrist at all. Now after trying several “fixes” suggested by support the device is completely unresponsive it has a bright white screen with a black ring around it.

 

 

Moderator edit: updated subject for clarity

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‎08-13-2019 08:50

‎08-13-2019 08:50

@Mrsq85 welcome to our Fitbit Community! Regarding the high heart rate readings that your Versa was tracking, I was able to get in touch with our Support team and was told that a solution was provided. I'm so glad to hear that you will be back on track soon.

 

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

 

Hope to see you in our Fitbit Community more often! Smiley Happy

JuanJo | Community Moderator

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