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Versa tracks high heart rate readings

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‎06-23-2020 15:20 - last edited on ‎07-15-2020 06:03 by Fitbit Moderator

‎06-23-2020 15:20 - last edited on ‎07-15-2020 06:03 by Fitbit Moderator

Today, I sync'd my Versa without really paying attention. I got a congrats on my daily activity and when I looked at it, I had a current HR of 169 (never gets that high) and had been in cardio zone for over an hour. I had just gotten out of bed. I sat down and checked my HR and it was 70 but reading 145 at that point. I restarted but it is still reading too high. Anyone else have this issue? Thoughts or advice appreciated. BTW, the HR is usually spot on until today. I do not swim in it or shower in it. I clean it often especially after a sweaty workout.

 

 

Moderator edit: updated subject for clarity

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‎07-15-2020 06:02

‎07-15-2020 06:02

Hi @MistieLlew, it's great to see you in our Fitbit Community. Regarding the inaccurate heart rate readings that your Fitbit Versa experienced, I appreciate the time spent trying to get this issue resolved before contacting our forums.

 

I was able to get in touch with our Support team and was told that they assisted you via phone. I'm glad to hear that a solution was provided and you are back on track with a replacement unit.

 

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

 

Hope to see you in our Fitbit Community more often and please stay safe! 😀

JuanJo | Community Moderator

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