help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa tracks high heart rate readings

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-08-2020 12:55 - last edited on ‎09-09-2020 07:24 by Fitbit Moderator

‎09-08-2020 12:55 - last edited on ‎09-09-2020 07:24 by Fitbit Moderator

I've had my Versa for a little less than two years and have loved it with few issues, but for the past ten days it has been registering my heart rate as incredibly high. I am a fit, healthy 24 year old and my watch is calculating my heart rate as being 150 bpm right now as I type this and sit at my desk at work. It is incredibly frustrating as this constant heart rate issue makes all of data virtually useless -- total calorie burn for the day is over 5,000 calories according to fitbit and this new HR zone feature does nothing for me when apparently I hit 150 zone minutes just sitting down at work. 

 

I have contacted customer service and was advised to change the location that I wear my watch -- I have experimented with this but know this is not the issue as my watch has stayed in the same location for the past year and a half (with a sick tan line too!) or to perform a factory reset. I did the factory reset yesterday and it has done nothing -- the issue persists.

 

Anyone have this issue and found a solution?

 

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
0 Votes
3 REPLIES 3

‎09-09-2020 07:23

‎09-09-2020 07:23

Hi @tessakwebb, welcome to our Fitbit Community. I'm sorry to hear that your Fitbit Versa has provided high heart rate readings. I totally understand how you feel about this and I appreciate the time spent trying to get this issue resolved before contacting our forums.

 

Since the issue persists and our Support team assisted you, please contact them with the reference number they provided and they'll be happy to follow up and provide a solution since you've exhausted the recommended troubleshooting steps for this issue.

 

I'll be around if any question arises.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

Best Answer
0 Votes

‎09-09-2020 07:41

In response to JuanJoFitbit

‎09-09-2020 07:41

My heart rate differs by about 20bpm depending on what strap I use. I have the special edition Versa which comes with a woven strap. When wearing this, my BPM increases by around 20bpm compared to when I wear the standard silicon/plastic strap

Best Answer
0 Votes

‎09-09-2020 11:45

‎09-09-2020 11:45

This has been happening to me too, even saying that I've been doing exercise when I've been sleeping. Tried turning on and off but it didn't help. Put it on someone else and it was still high. If you find a solution, please post it!

Best Answer
0 Votes