Versa tracks high heart readings

[Katelyn611]

Hello

all of a sudden my versa started reading my HR extremely high (180-200), which it wasn't, my resting is around 62. It just read all my activity during the day extremely high. I did a factory reset- it is updated the appt is updated. I called fitbit and they were at a loss. is this the beginning of the end? it is 20 month old. any suggestions?

thank you Katelyn

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@Katelyn611, I'm sorry for the late response. However, let me welcome you to our Fitbit Community.

Regarding the heart rate issue that your Fitbit Versa is experiencing, I was able to get in touch with our Support team and was told that they assisted you via email.

I totally understand how you feel about this. Our team is actively working on a fix to this and expect to have it resolved soon.

We really appreciate your patience and feedback since this helps us to keep improving.

I'll be around if any question arises.

[Katelyn611]

Thank you. looking forward to the fix. really like checking my heart rate
when I feel palpitations! or to know I had a good workout!


~Katelyn

[JuanJoFitbit]

@Katelyn611, I apologize for the delayed reply. I definitely understand how frustrating this is for you and your feedback is greatly appreciated.

Once the solution is available, we'll make sure to post it on the Community.

Don't hesitate to get back if you need further assistance.