help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa tracks inaccurate heart rate data

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-04-2020 20:16 - last edited on ‎05-18-2020 06:18 by Fitbit Moderator

‎05-04-2020 20:16 - last edited on ‎05-18-2020 06:18 by Fitbit Moderator

I have had my fitbit versa for just under a year. Suddenly it is inaccurately recording my HR. Yesterday it said I had 205 active minutes and says my HR is at 120 bpm when I am sitting down. So frustrating, has this happened to anyone else?

 

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
0 Votes
1 REPLY 1

‎05-18-2020 06:17

‎05-18-2020 06:17

Hi @sambarr, due to the recent events, I apologize for the delayed response. However, let me welcome you to our Fitbit Community.

 

Regarding the heart rate tracking issues that your Fitbit Versa is experiencing, I was able to get in touch with our Support team and was told that they assisted you via chat. We appreciate your patience and understanding with this. Once a solution is available, we'll make sure to post in on the Community.

 

I'll be around if any question arises.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

Best Answer
0 Votes