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Versa tracks sleep but won't display it on Fitbit app

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‎02-08-2023 00:29 - last edited on ‎02-14-2023 15:47 by Fitbit Moderator

‎02-08-2023 00:29 - last edited on ‎02-14-2023 15:47 by Fitbit Moderator

Sleep data available on website but won’t display on either iPhone or iPad Fitbit apps. Have downloaded version 75 of app from Apple Store, makes no difference.

 

Moderator Edit: Clarified subject and updated label

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‎02-13-2023 10:29 - last edited on ‎12-27-2023 05:53 by Fitbit Moderator

‎02-13-2023 10:29 - last edited on ‎12-27-2023 05:53 by Fitbit Moderator

Hi there, @Rjscon.

Thanks for bringing this to our attention and making sure to update the Fitbit app. To look into this, may I know since when this started to happen? Do you see all your details on your Versa? Also, does this happen with other stats such as steps?

In the meantime, let's try the following steps:

  1. Forget your Versa from the Bluetooth settings.
  2. Force quit the Fitbit app and reboot your phone.
  3. Restart your watch to refresh its performance.
  4. Open the Fitbit app and pull down on the screen to force a manual sync.
  5. Wear your watch to sleep, sync once you're awake and check your details.

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‎02-13-2023 10:29 - last edited on ‎12-27-2023 05:53 by Fitbit Moderator

‎02-13-2023 10:29 - last edited on ‎12-27-2023 05:53 by Fitbit Moderator

Hi there, @Rjscon.

Thanks for bringing this to our attention and making sure to update the Fitbit app. To look into this, may I know since when this started to happen? Do you see all your details on your Versa? Also, does this happen with other stats such as steps?

In the meantime, let's try the following steps:

  1. Forget your Versa from the Bluetooth settings.
  2. Force quit the Fitbit app and reboot your phone.
  3. Restart your watch to refresh its performance.
  4. Open the Fitbit app and pull down on the screen to force a manual sync.
  5. Wear your watch to sleep, sync once you're awake and check your details.
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