Versa tracks very high HR during exercise

[UtianG]

So, I'm experiencing the exact same issue as many others with my brand new Versa SE on the latest firmware (32.32.12.19) where my heart rate is extremely high during exercise. I've tried all the recommended fixes and still not working. 

I eventually reached out to the Fitbit Twitter support account and this was their response:

"Thanks for responding back to us. We’re aware of this issue, but may not be able to provide a fix in the near future. We'll continue to monitor the situation and keep our team informed of its impact. We're sorry for the trouble, and understand this isn't the resolution you're hoping for. Let us know if there's anything else we can do to assist you."

"We understand that the heart rate feature is important for you. Rest assured that we're looking into this matter in order to resolve it the soonest possible time. About the refund if it still within the return window of the retail store where you purchased it from, you can coordinate with them about their return policy. For you additional questions, we're just here."

Looks like there's no fix coming our way anytime soon. 

I will have to return mine and use my trusted Charge 2 until this issue is resolved (hopefully in our lifetime). 

It's such a shame that a beautiful device that's supposed to rival the Apple watch to have such a crucial flaw and no priority given to have this issue resolved as a matter of urgency. 

Moderator edit: Subject for clarity 

[HeydyF · Accepted solution]

Hey @UtianG, let me give you a warm welcome to the Community! I appreciate the time you have taken to get in touch with our Support team via Twitter. As our team mentioned there, we are not able to provide a response about an immediate fix in the near future. Our team still working to solve it, and as soon as they let us know about any update, I'll be posting it here in the Community! 

I will appreciate your time and patience! 

[UtianG]

Hi Heydy

Just an update. 

I returned my Versa and received a new one. I've been running with it for the past week and can confirm that the HR tracking is working as expected. It seems like the old one was definitely faulty. 

Regards

Utian

[HeydyF]

Hope you are doin' fine @UtianG. 🙂 I appreciate the update. Sounds great that you get a new Versa and that it's heart rate monitor is working fine. 

Don't hesitate to keep me posted if you have further questions or comments. 

[silkcityd]

I don't bother putting it in weight lifting mode anymore.  The heart rate was way off.  The Versa monitors your heart rate calorie burn anyway so, there's no need to change modes.

[HeydyF]

Hey @silkcityd, it is great to see you around more often! Well, if you use the exercises modes on the Versa, you can get specific data for each of those activities. So in my point of view, that feature is really helpful, but you can the best method for you. 🙂 

If you have further questions, let me know!