Versa turned off and no support from Fitbit

[AmineWidlin]

I tried all ways possible to get a proper answer regarding the default of my Versa which doesn't work no more even after trying to restart the system and charge it for longer hours. 

I watched all videos on YouTube and Facebook to see if there is any way possible to turn it on again, I called Fitbit support and tried the possible solutions they told me which I already tried but no result. I was told someone from customer service will be in touch with me to resolve this issue but only automated messages not a manager or an account specialist to resolve this issue... I think Fitbit expects us to buy a $300 device every 2.5 years for their faulty devices. First it was the band wrist now it's the device itself!

Any proper answer to this? not an automated message saying my feedback matters but actually not?

Thank you.

Moderator edit: subject for clarity/format 

[Odyssey13]

Hi @AmineWidlin  these are the community forums and we're just users of Fitbit and aren't customer support. If support said they would be in touch with you, they will. When did you last hear from them?

[AmineWidlin]

Hi @Odyssey13, I guess talking about troubles here will help users and future customers to know what to buy and with whom to deal. As a FitBit user I have the right to troubleshoot my problem with the FitBit device which is faulty after 2.5 years of use. So even if it's a community forums I can talk about Versa problems and how FitBit doesn't care about their customers. 

PS: I sent an email on Sunday but received an automated email back yesterday, didn't even answer my questions / concerns there... 

[Odyssey13]

You called first, then emailed? I've notified a moderator about your post, so they should be here to help.

[AmineWidlin]

@Odyssey13 Yes I called and then emailed. Answers I got are just automated no answers to my concerns... Even now no one is answering my request... 

[Odyssey13]

From what I've learned on these forums, each email sent is considered a new issue and it puts you at the bottom of the queue. I'm sure the moderator will have more insight than me.

[AmineWidlin]

@Odyssey13 no idea honestly but it seems like FitBit team ignores replying and leave it to be automated without answering customers inquiries... I honestly never seen a customer service like this one... 

[WilsonFitbit]

Hello @AmineWidlin. Welcome to the community forums. @Odyssey13 Nice to see you around and thanks for your input. 

@AmineWidlin I'm very sorry for the experience and thank you very much for taking the time to provide your feedback. Please note that any feedback posted in the forums is always welcome as it helps to improve our products, services and overall environment.

At this time, I was able to see that you have replied back to your case with our Support Team and they are currently working on it. Your patience is very appreciated and please note that they should get back to you shortly, therefore, I recommend keeping an eye on your inbox. 

See you around. 

[AmineWidlin]

Hi @WilsonFitbit and thank you for your feedback. I hope someone gets back to me as soon as possible. 

[sjusufspahic]

Same here my friend. They don't have time for us specially for faults

[Moz2]

I'm getting so tired of not receiving notifications. Fitbit you need to up your game! Falling behind some competitors!

[NiteOwl_OvO]

Hello, I'm fairly new to the FitBit forum, but if you provide some details perhaps users here can offer some helpful solutions. Do you have the original Versa like mine with 3 buttons? Does it do anything or display anything?

[sjusufspahic]

Thank you for your comment.
Yes, I bought my Fitbit Versa new. It has one button on the left side that does everything. My HR function is gone for a week already and I use my Versa 2 as a pedometer only now until I get the new one I bought on 15. September 2021. I didn't buy the new Versa, no Versa for me ever again as their customer service is appalling.

[AmineWidlin]

Better you add few more $ and buy an AppleWatch SE or go for Garmin!! Garmin has really good products, and they care for their customers. My friend has one Garmin and he told me they're so helpful and they really care for their customers. 

[sjusufspahic]

Thank you for your comment.
I wish I can afford Apple watch but being a pensioner it's not possible, unfortunately. I exercise for my heart health and general well-being. Thank you.