Versa turned off and won’t go back on

[AlexSkea]

I had a quick swim and toweled off and got dressed. The Versa vibrated a few minutes later and the Fitbit logo came on. Then the Versa died. Tried to reset with the left button and bottom right and no luck. Tried charging and nothing happens. The watch gets warm but nothing displays. Can not connect to the Fitbit app either. It says no device found.

Moderator edit: format

[SunsetRunner · Accepted solution]

Contact Customer Support.

[JuanJoFitbit]

@AlexSkea, welcome to our Fitbit Community! Regarding the screen issues that your Versa is experiencing, I was able to get in touch with our Support team and was told that you contacted them via chat as @SunsetRunner.

In case the issue persists, please contact them with the reference number they provided and they'll be happy to assist you and follow up accordingly.

I'll be around if any question arises.

[AlexSkea]

Hi Juan, I contacted Support and they said it’s water damaged. They advised to put the watch in a rice bowl for 24 hours which I did. However it still won’t reset or go on at all. It’s completely dead

[JuanJoFitbit]

@AlexSkea, I'm sorry for the late response. However, I appreciate the time spent trying the recommendation that our Support team provided.

Since the issue persists, I'll forward your case to our Support team so they can investigate further and provide a solution. Please keep an eye on your email account.

I'll be around if any question arises.