Versa turned off and won’t turn back on

[SunsetRunner]

My versa turned off during the night and won’t turn back on. I put it on charge for a few hours and still nothing. I read other posts and tried all of their solutions with no luck. When I initially put it on charge it shows 0%. The app however, shows 38%. I have never had a problem with my Fitbit and really hoping it’s a fluke. This is my second Fitbit and I really like it to help me keep track of my steps and sleep due to medical issues. Any and all help is appreciated that I haven’t already done from other posts I’ve seen on here 

[JuanJoFitbit]

@SunsetRunner welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it won't turn on or take a charge. By the way, thank you for troubleshooting this issue before contacting our forums.

In order to avoid providing the same information, I'd like to know what troubleshooting steps you have tried. In the meantime, please try the steps that are listed in this help article. This article may contain steps that you already tried but you can skip them and proceed with the rest. Finally, charge your watch for 2-3 hours and see if it comes back to life.

Keep me posted on the outcome! 😀

[SunsetRunner]

@JuanJoFitbit @I have done most of these items. I even tried switching power supplies. When the device stopped working, it still hard a 30+% charge on it. When I called customer support yesterday, they said it had synced at 10:07 EST yesterday, which it had stopped working by then. The only “support” I got was “you did everything we would try” and sent me a 25% off promo code for a new Fitbit. This gesture was nice, but it was only for a few select Fitbit’s that were not equal to my current Versa, functionality wise. So I can’t use it to replace my current Versa or towards a new Versa 2. Seems silly to replace what I have with another Fitbit that does less. Thank you for your assistance. 

[JuanJoFitbit]

@SunsetRunner thank you for getting back and trying the recommended troubleshooting steps.

I totally understand how you feel in regards the warranty policy towards the devices the promos can be applied to and I understand your point.

I really appreciate your feedback and comments since this helps us to keep improving.

I'll be around if any question arises.