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Versa turning off and screen glitches

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‎06-16-2020 07:44 - last edited on ‎06-20-2020 17:42 by Fitbit Moderator

‎06-16-2020 07:44 - last edited on ‎06-20-2020 17:42 by Fitbit Moderator

Hi all,

 

Starting yesterday, my Versa randomly shut off at about 50% battery. It came back on a couple times with a grey, blank screen, and a few glitches with the Fitbit symbol appeared as well. It did the same again this morning, and is back on now. Has anyone else been having this problem/ found a solution? It wasn't damaged prior to this occurring, so I don't know what's up. Thanks! 

 

Moderator Edit: Clarified subject

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‎06-20-2020 17:42

‎06-20-2020 17:42

Hi @megmacboyd, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for all the details that were shared in your post. Our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

 

I'll be here if you need anything else.

 

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