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Versa turning off mid-workout and not capturing any data

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‎11-25-2018 09:01 - last edited on ‎11-26-2018 04:55 by Fitbit Moderator

‎11-25-2018 09:01 - last edited on ‎11-26-2018 04:55 by Fitbit Moderator

My Versa has just turned off and rebooted many times mid-workout. Today it did it twice and didnt capture any lf my workout data. This is very frustrating. Anyone have these issues?

 

 

Moderator edit: format

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1 REPLY 1

‎11-26-2018 05:25

‎11-26-2018 05:25

@SUMMARB Welcome! It's good that the community is growing! Sorry to hear that your Versa is restarting. Try cleaning the contacts then charge it by plugging it for a couple of hours directly to your computer's usb port (try different ports) or use an UL listed usb wall adapter. After this restart your device and see how it behaves.

 

Let me know how it goes!

Alvaro | Community Moderator

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