Versa turns itself off and won't turn back on without the cradle

[DaveP87]

I have had my versa for about 6 months. love the thing.

however this week it has just stopped working. It turns itself off after about 1-5 mins after it has been taken out of the cradle. the only way to turn it back on is to put it in the cradle.

I read some responses about resetting it a few times. I did this but still nothing. I have just resetted it back to factory standards and removed it from my fitbit app and tried to re-install it. but now i can't even connect to it. the only that i can do now is put it in the cradle to turn on. try to connect. then get nothing. and then it turns itself off again....

has anyone else had this issue.

[NellyG]

Hi @DaveP87  Thznks for the clear description of what you have tried. I have flagged a moderator to come and help you as it sounds as if it has died.

[YojanaFitbit]

Nice to see that you're digging into the Forums @DaveP87, let me give you a warm welcome to our Community. Thanks for jumping in @NellyG.

Thanks for sharing this information with us and for trying to steps suggested here. I think that it's best to wait until our team gets in touch with you. I've requested to them to create a case on your behalf. You should soon receive an email with important information about your case.

I'll be around in case that you have further questions.