Versa turns off when off the charger

[trubly]

My Versa is about 8 months old and will only work on the charger.  It will say it’s 100% charged and show notifications while on the charger.  As soon as I take it off the charger it goes black and nothing works.  I immediately put it back in the charger and it then says 0%.   

This is so frustrating.   The only thing that has changed is the app update.  It went from holding a charge for 5-6 days to nothing.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@trubly welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it will stay charged when it's on the charger only.

Please try the troubleshooting steps that are listed in this help article. After trying these steps, charge your Versa for 2-3 hours and see if the issue gets fixed.

Keep me posted on the outcome! 😀

[trubly]

I have done these steps and it won’t respond to anything.   

Sent from Yahoo Mail for iPhone

[JuanJoFitbit]

@trubly I'm sorry for the late response. However, I appreciate your reply and time spent trying the troubleshooting steps shared above.

Since the issue persists, I'll send your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

Keep me posted on the outcome! 😀

[ConstanceJ]

@trubly  Did you ever get your Versa fixed? Mine is doing the exact same thing unfortunately mine was a couple months shy of the warranty! 🙁

[trubly]

Fitbit replaced mine thankfully.  Good luck!

Sent from Yahoo Mail for iPhone

[JuanJoFitbit]

@ConstanceJ I'm sorry for the late response. I'm also sorry to hear that your Versa is no longer under warranty. I totally understand how you feel about this and I appreciate your feedback. Please check out this page for more information about the warranty policy.

@trubly I'm glad to hear that our Support team took care of your case. Thank you for sharing your feedback also.

Don't hesitate to get back if any question arises.