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Versa turns off when removed from charger

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‎07-31-2020 06:02 - last edited on ‎07-31-2020 18:27 by Fitbit Moderator

‎07-31-2020 06:02 - last edited on ‎07-31-2020 18:27 by Fitbit Moderator

My Fitbit Versa switches off as soon as I remove it from the charger. 

I have tried resetting, switching off but the problem still persists. The charge is at 100% but still don’t know what the issue is.

 

Moderator Edit: Clarified subject

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‎07-31-2020 18:23

‎07-31-2020 18:23

Hi @Kowshik, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. This could be related to the power source you're using to charge your device, therefore, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes.  

 

I'll be here if further assistance is needed.

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