Versa two has white lines across it but no display

[Bellflower]

Versa to his white lines across it but no display. It does connect to my Fitbit app and records my steps and other exercise through it.  It stops reminding me to get in my 250 steps an hour a few weeks ago and none of the suggestions in the manual or on the forum got that function back. I’m now wondering if that was the first step in my Fitbit dying and that I now need to replace it, or can it be fixed?

[EdsonFitbit]

Welcome to the Fitbit Community, @Bellflower.

I'm sorry to hear about the difficulties you experienced with your Fitbit Versa 2. Thank you for trying to resolve before contacting us.

If you have restarted your watch and changed the clock face without luck, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

Please let us know if you have any questions.

[Bellflower]

Hi Fitbit fixer,

My Fitbit miraculously fixed itself over night. However, I still can't get it to give me reminders to move. I checked on-line and have restarted my Fitbit many times, turning this feature on and off on my Fitbit and haven't been able to resolve the problem. Any other suggestions?

Moderator edit: personal info removed

[EdsonFitbit]

Thanks for the update, @Bellflower.

I'm glad to hear that your Versa 2 display is working fine again.

Please make sure Sleep Mode and Do Not Disturb (DND) are turned off. For instructions on how to navigate your watch, please visit this article.

Then please turn Reminders to Move off and back on by following the instructions in this article in the menu "How do I turn reminders to move on or off on my Fitbit device?".

Hope this helps.

[Bellflower]

Hi again,

I went through the steps to get hourly reminders, but don’t know yet if that works. I still can’t get it to show me my hourly steps, even though hourly steps is shown as checked in the settings on the Fitbit and I’ve rebooted it MANY times. I’ve been able to turn on and off all of the other settings.

Sent from my iPad

Moderator edit: personal info removed

[EdsonFitbit]

Thanks for your response, @Bellflower.

Hope that after following our instructions the issue gets resolved.

Thank you for your time while dealing with this situation.

If you have any question, please let us know.