Versa unable to charge after unresponsive screen issue.

[whyzzz]

I've had the Fitbit Versa for less than a week, Friday 05/11/2018 I completely charged the watch, the next day (Saturday) updated the watch, seemed ok then noticed the battery was draining very fast, within 6 hours the battery was completely flat. Go to charge it and does NOT turn on. Tried to charge from different sources, mains power and iMac still not charging or turning on. Cleaned the connections still nothing. I haven't even used it for any fitness activity other than as a watch, it's less than a week old.

I noticed a strange thing before the battery completely died, I was trying to check the battery level, BPM etc. and the screen was not responding and I noticed a thin white line on the left side of the screen, this line was not there before the update.

I kinda want a new Fitbit Versa, it's less than a week old, I had the Fitbit Ionic previously and it too had issues but not like this.

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @whyzzz, thanks for joining the Fitbit Community, it's great to have you on board. 

I appreciate your participation in the forums and I sincerely apologize for the inconveniences you've experienced with your Fitbit Versa. At this moment I've contacted our Support team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions.

In case you need anything else, please feel free to reply as well. Happy stepping.

[SunsetRunner]

 This happened to me, too after the firmware update, and they're saying I have to send it back and wait about a month for a replacement. Abysmal support.

[whyzzz]

Asirap, yes unfortunately there’s a procedure I had to go through to get a replacement Fitbit versa. Several emails (3 emails) later they are sending me a replacement watch. I’m not sure which country you are in but in Australia I did not have to return my faulty Versa, they just sent a new one to me. In total it took 2 weeks to get a new watch.

[Stephim]

I had the same issue with mine after three weeks of use. The battery would die in less than 5 hours and then the screen went all buggy with weird lines and then just died. I contacted Fitbit and they sent me through several customer service people that wanted me to take a video, with the issue number next to it and show how it doesn't work...this seems like a lot of hassle for something that is brand new.

Took it back to where I bought it, got a second one thinking it was a fluke and this one is buggy too. I will be sending it back as well.

Disappointing