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Versa unable to receive Notifications from Google Pixel 2 XL

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‎04-09-2019 15:31 - last edited on ‎04-10-2019 07:21 by Moderator Alum

‎04-09-2019 15:31 - last edited on ‎04-10-2019 07:21 by Moderator Alum

I've been all over these pages trying to solve why I can't get any notifications in my Google pixel 2 xl

Everything is turned in in the Fitbit app

My phone is not on do not disturb

I have preview messages on

Bluetooth is enabled 

Any other suggestions?

 

Moderator Edit: Clarified Subject.

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‎04-10-2019 07:25

‎04-10-2019 07:25

Hello @KaseyB513 thanks for joining the Fitbit Community, have a warm welcome! 😄

 

I appreciate your participation in the Forums and for sharing your experience with us. I would also like to thank you for letting us know about the troubleshooting steps you've tried so far. Have you restarted your Versa already by pressing and holding the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen.

 

Now, if you have already restarted your Versa, make sure it's not currently in the Do Not Disturb (DND) mode by pressing down the button on the side for 2 seconds, in here check that Notification have been set to ON. If everything seems to working fine, I would like to suggest you to reset Notifications from the Fitbit app following these steps:

 

  1. Go to the Bluetooth settings on your phone and tap on tracker. Then tap on Forget this Device.
  2. Force-close the Fitbit app by double tapping the home button on your phone and swiping up the app.
  3. Open the app again and tap on Account > Versa  > Notifications.
  4. When you're asked to pair your Versa, please do.

Give these steps a try and let us know the outcome, if you need further assistance, let us know.

 

Happy stepping! 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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