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Versa unable to turn on after factory reset

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‎05-27-2020 23:21 - last edited on ‎07-04-2020 04:21 by Fitbit Moderator

‎05-27-2020 23:21 - last edited on ‎07-04-2020 04:21 by Fitbit Moderator

I wanted to delete my personal data from my Fitbit Versa in order to give it to someone else. So, I performed a factory reset on my device and now I can not turn it on anymore. I tried to hold all kind of buttons, but it is not working. Very frustrating. What options do I have?

 

 

Moderator edit: format

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‎07-04-2020 04:20

‎07-04-2020 04:20

Hi @mairup, welcome to our Fitbit Community! I'd like to follow up and help you with your Fitbit Versa since it won't turn on. By the way, thank you for troubleshooting this issue before contacting our forums.

 

I would like to know if your Versa vibrates when you put it on the charger. In the meantime, follow the steps that are listed in this help article. This article contains steps that you already tried but you can skip them and proceed with the rest. Finally, charge your watch for 2-3 hours and see if the issue gets fixed.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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