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Versa “unlock phone” will not load

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My versa accidentally locked itself and I was instructed to go to unlock phone to enter a new code. Well despite repeated attempts the “unlock phone” page would not load. I waited for an hour while it said it was “preparing”. Eventually I removed the device from my phone and tried to re-add it. When I get to the installation step to enter the six digit code on my device I simply get the same flashing “unlock phone” notification. Any advice would be appreciated. I can’t even restart my versa as nothing happens when I push the left and bottom right pin.

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The message reads “unlock with you phone” sorry.

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Normally the user opens the Fitbit app. Goes to the tracker settings, Device Lock, puts in the phones unlock code, then taps change pin. 

How do I use the device lock on my Fitbit device?

 

When you get the tracker setup again, please set the pin for Wallet Only. 

Now the the tracker is removed, you will not be able to set it up until the pin lock has been changed. Which now can not be done through the phone. 

 

To do a factory reset

On the watch, hold all three buttons for about twelve seconds. This triggers the 2-button hardware reboot after about eight seconds.
- When the Fitbit logo appears, then disappears, release the bottom right button, then continue holding the left and top right buttons until you feel a strong vibration. This indicates the factory reset was initiated.
- This process may take several seconds, and eventually, the Fitbit logo appears and the device boots and displays go to Fitbit.com/setup.
- If you fail to release the bottom right button in time, or otherwise don't follow the procedure precisely, the Fitbit logo reappears quickly and boots without factory reset.

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This didn’t answer my issues.

I cannot access “unlock my device”. When I attempted to do so nothing would
load, I just got a message saying “preparing...” which wouldn’t change no
matter how long I wait.

If I try to do a factory reset I get the same message on my fitbit “use
phone to unlock” and nothing happens, it will not restart. Again, as I
explained in detail in my first message and above, I still cannot access
“unlock my device” and I can’t seem to factory reset without being able to
unlock my phone- I just keep getting the same message preventing me from
doing anything.

Now I have removed the Fitbit as a device I am still unable to unlock my
device. When I try and re-add it, instead of getting a code sent to me to
delink the advice I get the same message “Use phone to unlock” and I do not
receive a working unlock code. I have tried entering my previous unlock
code with no success.
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You have removed the tracker from your Fitbit account. This now prevents you from unlocking with the phone. 

 

Because the tracker has been removed from the Fitbit account. The following is the only way to unlock the tracker. 

 

To do a factory reset

On the watch, hold all three buttons for about twelve seconds. This triggers the 2-button hardware reboot after about eight seconds.
- When the Fitbit logo appears, then release the bottom right button, and continue holding the left and top right buttons until you feel a strong vibration. This indicates the factory reset was initiated.
- This process may take several seconds, and eventually, the Fitbit logo appears and the device boots and displays go to Fitbit.com/setup.
- If you fail to release the bottom right button in time, or otherwise don't follow the procedure precisely, the Fitbit logo reappears quickly and boots without factory reset.

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I tried this about nine or ten times and got my husband to try it. We both had the same problem that instead of rebooting we just got the “unlock from your phone” message on the screen. I’m not sure how to bypass this and get it to factory reset.

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Get in touch with support, link in top right slide out menu. 

Https://contact.fitbit.com

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