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Versa unresponsive after firmware update

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‎12-08-2019 03:32 - last edited on ‎12-09-2019 09:16 by Fitbit Moderator

‎12-08-2019 03:32 - last edited on ‎12-09-2019 09:16 by Fitbit Moderator

I updated my versa classic..... It screen came off and for nothing it won't come back on.... I've tried every God sent thing to get it back on and nothing works... Need help asap...

 

 

Moderator edit: updated subject for clarity

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‎12-09-2019 10:02

‎12-09-2019 10:02

@Siyo Welcome! Thanks for being part of our Community! 

 

Let me help you with your firmware update on your Versa and thank you for troubleshooting this issue. Since you didn't specify what you did I suggest you start by charging your device by plugging it for a couple of hours directly to your computer's USB port (try different ports) or use an UL-certified USB adapter. After this restart it and retry the firmware update following these suggestions to troubleshoot it.

 

Let me know how it goes.

Alvaro | Community Moderator

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