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Versa unresponsive unless on charger

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I've had my Versa a year and never had any problems. Just last night it suddenly rebooted and no longer showed anything but the Fitbit logo. I got it to boot properly on the charger and used that to try a few things, leading to a factory reset ultimately.

Now it's reset, but even with that every time I take it off the charger it starts rebooting within 2 minutes. Help please?

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I just finished setting my Versa back up again after spending most of yesterday going back and forth with support. My charger issue was due to an unstable power source (apparently the USB slot in an international power adapter isn't the best) and once that was settled the firmware update could actually apply and fix the shutting down issue.

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@ZiyaKalenia, welcome to our Fitbit Community. I'm happy to assist you with your Fitbit Versa since it won't stay on unless it's on the charger. By the way, thank you for troubleshooting this issue before contacting our forums.

 

Please try the troubleshooting steps that are listed in this help article. This article contains steps that you already tried but you can skip them and proceed with the rest.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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None of those things are the issue. The battery is fully charged and shows that when it's plugged in. It just doesn't stay on long enough to do anything.

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@ZiyaKalenia, I'm sorry for the late response. However, I appreciate the time spent trying the recommended troubleshooting steps.

 

Since your Versa is still unable to stay on unless it's on the charger, let me go ahead and forward your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

 

I'll be around if any question arises.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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I just finished setting my Versa back up again after spending most of yesterday going back and forth with support. My charger issue was due to an unstable power source (apparently the USB slot in an international power adapter isn't the best) and once that was settled the firmware update could actually apply and fix the shutting down issue.

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@ZiyaKalenia, that's great news! I'm so glad to hear that you managed to get the issue resolved and you are now back on track. Thank you for posting the update here.

 

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

 

Hope to see you in our Fitbit Community more often! 😀

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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