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Versa update ruined heart rate measurement

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‎05-27-2021 01:58 - last edited on ‎12-25-2022 04:20 by Moderator Alum

‎05-27-2021 01:58 - last edited on ‎12-25-2022 04:20 by Moderator Alum

I updated my versa on 4th May, since then the heart rate and sleep score has not been measured.

The heart rate is showing double on the watch while wearing it but it will not record on the app.

I have tried resetting the versa while turning the heart rate monitor on and off. I have factory reset the versa 3 times and reset the app. I am still having the same problems.

After 2 weeks contact with support all they have offered is a discount on a new watch.

Has anyone had the same problem and found a fix?

 

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‎05-27-2021 05:02

‎05-27-2021 05:02

The same thing is happening to me! My heart rate sensor would not work, but everything else did, and it was hooked up to my phone Bluetooth. I used the supports chat feature, and the representative had me factory reset my FitBit, and now it won't connect to my Bluetooth on my phone at all. I reached out to FitBit multiple times, and the best answer they could give was that my watch was out of warranty, and gave me a discount code to get 35% off a new one. I refuse to buy a new one when it is their fault.

 

I have tried all of the resets, restarts, and installing that is possible, and nothing has worked. To say I am furious and irritated is an understatement. This is obviously a FitBit issue.

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