Versa vibrating with my son's Ace reaches 10,000 steps.

[Stephaniejw81]

Hi, I have the versa and my son has the Ace. We have the family account set up however my versa is going off when he reaches 10,000 steps, and I can’t figure out how to switch it. Help!

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @Stephaniejw81 have a warm welcome to the Fitbit Community. 

I appreciate your participation in the Forums and for sharing your experience with us. The reason your Versa is going off with a goal celebration when your son's Ace reaches 10K steps might be because both devices are set up on your account instead of the Ace being set up on a child's account. 

To check this, go to the Fitbit app and tap on Account. If you're able to see both devices under your name, you will need to remove the Ace and set it up in a child's account. As you have already created a Family Account, please follow these steps in order to set up the Ace:

1. Open the Fitbit app and tap on Account > My Family
2. Tap on "+ Create Child Account"
3. When prompted, enter your Fitbit password.
4. Follow the on-screen instructions to review the privacy notice.
5. Enter your child's information for their account, and tap Next.
6. On the Choose Mobile Device screen, tap Pair With This Device.
7. Confirm you want to connect Ace to this device. Kid view appears.
8. Continue to follow the on-screen instructions to set up Ace for your child.

Now, when it comes to sync the Ace, after having already set up the device to a child account, follow these steps:

1. With the trackers nearby, log in to your Fitbit account.
2. From the Fitbit app dashboard, tap the Account icon.
3. Tap My Family > your child’s name.
4. Tap Switch to Kid View to see your child’s Fitbit dashboard.
5. Tap the image of Ace at the top of the dashboard.
6. Scroll down and find the option to Sync Now. 
7. After the tracker syncs, tap the Account icon to return to the Account screen.
8. Scroll down and tap Switch to Parent View and enter your password.

Give these steps a try and let us know the outcome! 

[SunsetRunner]

Hi, when your two watches are in the same room, BT will be interfered by each other. So, try switching of BT on your phone when you're in the same room as your son.