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Versa vibration not working for alarm clock, timers, notifications, etc.

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‎07-31-2020 12:30 - last edited on ‎08-03-2020 13:44 by Fitbit Moderator

‎07-31-2020 12:30 - last edited on ‎08-03-2020 13:44 by Fitbit Moderator

About two weeks ago my vibration on my wakeup alarm stopped working.  I also noticed that the vibration was not working for my timer (I tested frequently with a 10 sec setting) and when goals were achieved like the 250 steps in an hour and the 10,000 steps in a day.   For a few days ago it worked once for 10,000 steps but hasn't worked again.   I have checked all the settings and done a factory reset.   The problem was not fixed.   Any suggestions?   Could the device that generates the vibrations have failed?

 

Moderator Edit: Personal info removed

 

 

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‎08-03-2020 13:48 - edited ‎10-12-2023 18:21

‎08-03-2020 13:48 - edited ‎10-12-2023 18:21

Hi there @Jerry727, welcome to the Community Forums. Thanks for the details provided in your post about the Versa's vibration motor that stopped working for all features applicable. I appreciate all the steps you tried in order to solve the issue. Nice way to go! 

I've seen that you contacted our Support Team after posting here and they helped you to get back in business. I'm glad to hear about your replacement. 

Please don't hesitate to let us know if there's anything else we may do for you in the near future. Have a good day! 

Maria | Community Moderator, Fitbit


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