Versa warranty feedback

[Gistre]

Our of warranty by 3 months and offered 25%, not exactly what you hope for when you spend almost $200 on a product. Very disappointing!

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @Gistre, due to the recent events, I apologize for the delayed response. However, let me welcome you to our Fitbit Community.

I'm sorry to hear that your Fitbit Versa is no longer under warranty. The warranty period is good for 365 days starting from the date of first setup. I totally understand how you feel about this.

I also appreciate your feedback and comments since this helps us to keep improving.

I'll be around if any question arises.

[Gistre]

Thanks, I had to buy a new one. But,the company does know that the original
Versa had issues and that is why they came out with a newer version so
quickly. I'm hoping something doesnt happen like this again. If it does
then I will have to stop being part of the fitbit community and go to an
Apple Watch.
Have a good day.

[JuanJoFitbit]

@Gistre, I'm sorry for the late response. However, thank you for your response. I'm glad to hear that you are back on track with a replacement unit. Thank you for posting the update here.

I totally understand how you feel about this and I appreciate your feedback and comments since this help us to keep improving. Don't hesitate to get back if you need further assistance and I'll be happy to help.

See you around and please stay safe.