Versa warranty feedback

[jjduarte]

I contact customer service because my Versa stop working after 1 year and 2 months. I paid $270 for my Versa and all Fitbit customer service offer to “fix” my issue was to offer me a 25% discount toward another expensive watch that will brake. I honestly wish Fitbit’s warranty/customer service can be more understanding and helpful.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @jjduarte, welcome to our Fitbit Community. I'm sorry to hear that your Fitbit Versa stopped. I'm also sorry to hear that it's no longer under warranty. I totally understand how you feel about this and we appreciate your feedback since this helps us to keep improving.

I'll be around if any question arises.

[Amg1512]

Same, I purchased my fitbit Versa a little over a year ago and its already not working. There should be a 2 year warranty for the price of these watches. 

[Ttraylor]

My Charge 2 got a crack in the screen after the warranty was up and they offered me the same 25% off of their full price watch and tons of people had this same problem.  When I bought by Versa 2, I bought it through Amazon and got the 2 years of extended warranty.  I have not used it yet, but if my V2 doesn’t last a year then I will use the Fitbit warranty and if it craps out (which it will) during the extended warranty period, I hope they are easy to work with.

[nlkelly]

My warranty expired Saturday. I wore my Versa swimming Sunday and it will not hold it's charge. So far I've chatted with Support 3 times and received little help. After reading your story I'm concerned...