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Versa was set up and syncing fine, and now hasn't for 2 days

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‎07-08-2018 22:14

‎07-08-2018 22:14

I have been a Versa user since day one.  It has stopped syncing previously and I was able to uninstall it and reinstall it and it started working again.  Now, I did that and my phone is unable to find the Versa.  I tried on two other phones and my laptop, and it hasn't worked.  I am so frustrated.

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5 REPLIES 5

‎07-08-2018 22:46

‎07-08-2018 22:46

I am having the exact same problem. It hasn't synced since 7/7/18. I also uninstalled the app, reinstalled and now my versa "can't be found".

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‎07-08-2018 23:52

In response to Kpfree

‎07-08-2018 23:52

I am using Android phone, if you cannot find your device, go to Bluetooth setting, forget the device "versa". and try to pair in again. If you are using iOS, not sure this works or not?

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‎07-09-2018 02:28

In response to leolo_hk

‎07-09-2018 02:28

What ended up working was deleting the watch from the actual app and starting over with setup like it was new...thanks for your suggestion

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‎07-09-2018 02:30

‎07-09-2018 02:30

I deleted the watch completely from the app and started install again like it was brand new. Took 3 tries but it did work nd it is syncing again , for now at least. 

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‎07-09-2018 06:02

In response to Kpfree

‎07-09-2018 06:02

I tried deleting it and tried to add it back nothing short of 6 times without success. I also installed all app updates. Deleted and reinstalled the app. Turned the versa on and off multiple times. I am on an iPhone.

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