Versa watch face came detached

[phikyl]

I was driving while on vacation this past weekend, looked down and the watch face had detached and was hanging by the internal wires! I immediately took it off and put it somewhere safe but it is no longer usable. 

It's still connected to the band portion by the electrical components but it looks like the glue/watertight seal came unglued. The watch face itself still works but it's definitely not wearable, or waterproof. 

I have only had minor issues with the Versa so I'm very disappointed to be losing out on using it right now. 

[LiliyaFitbit]

Welcome to the Fitbit Community @phikyl.

I appreciate your participation in the Forums and sharing that your Fitbit Versa face came detached. Thank you for your efforts to provide a photo. I totally understand how you are feeling as you would like to continue using your device and reaching your goals. Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

If you have any questions, feel free to let me know.

[phikyl]

Thank you for responding!

When I first posted on the forums, I had tried to contact customer support multiple times but kept getting disconnected before being able to speak to anyone. I finally found an email address but I had already posted here in the hopes that someone could direct me to the right place, so I apologize for the redundancy. 

I absolutely love the Versa so hopefully I'll be back to tracking with it soon.

Thank you again!

[LiliyaFitbit]

Hi @phikyl, thank you for your reply!

I really appreciate your time and feedback. Support team will be in touch with you shortly and will do their best to help you get back on track. I am glad to hear you love your device and wish you the best of luck with your health and wellness goals! 

I'll be around if you need further assistance.