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Versa watch frozen screen

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‎12-09-2020 18:00 - last edited on ‎12-10-2020 04:56 by Moderator Alum

‎12-09-2020 18:00 - last edited on ‎12-10-2020 04:56 by Moderator Alum

I have tried everything based on forums for restarting the device... nothing works. I have been trying to "chat" with someone for about 20-30 mins now and there's no timer as to where I am in line. I would like to submit a warranty claim for the defective item. Someone please email me ASAP to address my issue. 

 

 


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‎12-10-2020 04:55

‎12-10-2020 04:55

Hello, welcome to the Fitbit Community forums @Dedexler.  

 

Thank you for all the details that you've provided about your Versa watch. 

 

I've sent your information to the Customer Support team for further assistance with this, but was informed that you already have a case created or that you already got in touch with them. 

 

Let me know if you have further questions. 

Davide | Italian and English Community Moderator, Fitbit


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