Versa watch is locked

[Katy64024]

I forgot the pin on my versa watch and have officially been locked out of it. I've tried everything I can find that Fitbit and YouTube have suggested with no results. And now it's not even showing my device on my app? Please help! It's past its warranty so I cant take it back and was working just fine the last time I used it. 

[SunsetRunner]

Hi @Katy64024 , flagged your post to the Moderator Team. One of them will contact you soon via this topic, so keep a close eye on it! Regards kuzibri

[JuanJoFitbit]

@Katy64024, I'm sorry for the late response. However, let me welcome you to our Fitbit Community.

I appreciate the time spent trying to get your Versa unlocked before contacting our forums.

In order to avoid providing the same information on my end, please let me know what troubleshooting steps you have tried.

In the meantime, please try the troubleshooting steps that are listed in this help article. This article may contain steps that you already tried but you can skip them and proceed with the rest.

Thank you for your help @SunsetRunner.

Keep me posted on the outcome.