Versa watch losing time and won't sync to phone

[Pamsy1]

I have been struggling for about a week, my watch is losing time every day and my Versa won’t sync. I have tried syncing on different devices so I know it is the Fitbit and not the device. I have tried deleting the device and re adding, this worked the first time but not subsequently. Any suggestions?

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@Pamsy1 welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it loses time and won't connect with your mobile devices. By the way, thank you for troubleshooting this issue before contacting our forums.

I'd like to know what are the brands and models of the devices you are trying to connect your Versa with.

In the meantime, I'd like you to try the troubleshooting steps that are listed in this help article. After this, monitor your watch and see if the syncing issue gets fixed.

Keep me posted on the outcome! 😀

[Dutch53]

Hey JuanJo...

Get someone in here who can fix the firmware problem. I'm sick of your canned "solutions." Most of us who have had these problems know that these solutions do absolutely nothing. THIS IS A FIRMWARE PROBLEM and Fitbit needs to send out an update NOW. My watch hasn't synced since Sunday. AND THIS IS ABOUT THE 4TH TIME THIS HAS HAPPENED since I've had my watch. 

Tell your CEO to FIX THIS!

[Snuck]

I am Having the exact same problem, I started Last week. Finally I was able to get it to sync after deleting the app and re-downloading the app & deleting my device & re connecting to my phone. Two days later (last Friday 9/27) it wouldn’t sync again @& noticed the time being behind, and is losing more time each day. I again tried turning off/on my Versa, my IiPhone & Bluetooth all multiple times, Re-downloading the app & deleting & reconnecting my Versa. This time my Versa wouldn’t re-connect to the app. It would find it, I ‘d enter the PIN number given on the device while on the charger. It would start to connect, then after a minute or two an alert would come up stating “aborted - something went wrong” . I’ve tried all of these things multiple time since Friday and the same thing keeps happening. I’ve only had the new device 2 months, it’s very disappointing. Help please! 

[Dutch53]

Snuck,

Call or chat with customer service, they will send you a replacement. It will be refurbished.

I'm on my fourth, and that was the first year. Now that I'm passed the limit for my warranty, I doubt I will be eligible any more.

[Tagnizkur]

I had the exact same issue and got a response about how to fix my notifications?  I never got it fixed and like a few folks I am afraid I am past the warranty