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Versa watch not displaying stats

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‎05-21-2019 13:28 - last edited on ‎05-22-2019 07:30 by Fitbit Moderator

‎05-21-2019 13:28 - last edited on ‎05-22-2019 07:30 by Fitbit Moderator

On the versa watch the stats aren’t showing 

but are on cell phone .. does anyone know what I can try ? 

  Thank you 

 

 

Moderator edit: updated subject for clarity

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4 REPLIES 4

‎05-21-2019 13:46

‎05-21-2019 13:46

Hi, sounds like you're using a Third Party Clock Face. Change it for one developed  by Fitbit itself and restart your Versa and the problem should be solved. 

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‎05-21-2019 14:21

In response to SunsetRunner

‎05-21-2019 14:21

Thank you so very much !
All is working properly
Have a great day
Sent from my iPhone
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‎05-21-2019 14:23 - edited ‎05-21-2019 15:01

In response to Stephanie6060

‎05-21-2019 14:23 - edited ‎05-21-2019 15:01

Hi Stephanie, since I really helped you solve your problem, see my signature. Thanks.

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‎05-22-2019 07:33

In response to SunsetRunner

‎05-22-2019 07:33

@Stephanie6060 Welcome to our Fitbit Community! I'm so glad to hear that your Versa started showing your stats again after following @SunsetRunner,s advice. Thank you for posting the update here.

 

In addition, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

 

Hope to see you in our Fitbit Community more often! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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