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Versa watch screen has fallen out....Again

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‎10-28-2019 08:41

‎10-28-2019 08:41

This is my second Versa watch, as in my first the screen fell out about 3 months into owning it almost exactly a year ago.  Fitbit was apologetic and sent a replacement and I was please with the interaction.  However the replacement has only lasted a year and the screen fell out...again. Today I was advised that there is no warranty on replacements and since I purchased my original watch 15 months ago their 365 day warranty is over.  

The resolution offered was 25% off a purchase of a new Fitbit.

I'm disappointed, and have no faith that anything I purchase (if I purchase) in the future won't last longer than the warranty.

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‎10-29-2019 09:32 - last edited on ‎05-17-2025 13:47 by Fitbit Moderator

‎10-29-2019 09:32 - last edited on ‎05-17-2025 13:47 by Fitbit Moderator

@Alkachelsers It's great to see that you've visited the Fitbit Community!

Sorry to hear about your damaged Versa screen. Support does follow the guidelines listed in the warranty so if your device is outside the warranty period they won't be able to replace it. This is why they offer a discount to help customers in this situation. Still thank you for sharing your feedback.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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