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Versa watch will not turn on

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‎03-15-2020 05:53

‎03-15-2020 05:53

For a few days before this happened the touch screen wasn't working so great on my Versa, then the other day it seemed like the screen totally stopped working. The black screen lit up a bit like I should be seeing something, but there was no display anymore. So, I restarted the watch using the buttons and now it just won't turn on. I've tried a couple of ways to turn it on, I've tried charging it, but nothing seems to be working. 

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‎03-16-2020 05:09

‎03-16-2020 05:09

@peaches8885, welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa screen since it won't turn on. By the way, thank you for troubleshooting this issue before contacting our forums.

 

Since the issue persists, let me go ahead and forward your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

 

I'll be around if any question arises.

JuanJo | Community Moderator

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