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Versa weather app keeps switchin from farenheit to Celsius

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‎07-29-2019 08:33

‎07-29-2019 08:33

My Versa has decided to switch the temperature listing from farenheit to Celsius. 

I checked to make sure my preference was still showing farenhheit on the app listing, it is. I tried doing a reset, still showing celcius. 

I talked via messaging to the Fitbit Help Line.  I think the rep did some sort of reset and whee, it was back to fadenheit. Butwhen I checked again a couple hours later IT IS BACK TO  CELCIUS!

This time I called the help line . I had a great deal of trouble understanding the service rep, but I think he might have done a reset . He kept saying something about having the app always running in the background, but I could never quite understand what he was getting at, finally I told him thanks and goodbye, because farenheit was restored. BUT ONCE AGAIN THE TEMPERATURE READING HAS SWITCHED TO CELCIUS!

What is going wrong, or is this a faulty device or a piece of junk.  

Much more and maybe I will return it to Amazon and look at a Galaxy or Garmin. I have enjoyed my two previous Fitbits, but this is a royal pain!

Any input appreciated!!

 

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‎08-02-2019 13:46

‎08-02-2019 13:46

Hi @SpedAngie, it's nice to see you again in our Community Forums. I am sorry for the delayed response. 

 

I appreciate your participation in the Forums and sharing the issue you're experiencing with the Weather app which keeps switching from Fahrenheit to Celsius. I understand how frustrating this is for you and appreciate your troubleshooting efforts. Thank you for taking the time to get in touch with our Support Team. I am sure they tried to help in the best possible manner. Since they have already all the details of the issue, I've updated your case and you should be getting an email from them soon. 

I recommend confirming the steps to set up and adjust the settings of the Weather app in this help article: How do I set up and troubleshoot apps on my Fitbit device?

 

Let me know if you have further questions. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎03-30-2020 08:22

In response to LiliyaFitbit

‎03-30-2020 08:22

My Fitbit weather app has been in operative for the last 3 or 4 months.  Weather app connects but no data downloads.  I went through all of the help comments from the scores of people with the same problem but nothing worked.

 

about 2 weeks ago the app started working again.  However, it switches to Celsius even though the app is set to Fahrenheit.   I have re-set Fitbit, reinstalled app, reconnected new device, hard reset iPhone.  Nothing works!  This must be a defect in the Versa.  Can you send me a new one that actually works correctly?

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