help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa went black

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-19-2019 20:36 - last edited on ‎09-29-2021 17:22 by Moderator Alum

‎07-19-2019 20:36 - last edited on ‎09-29-2021 17:22 by Moderator Alum

My watch suddenly went black today even though it had plenty of battery. It’s been flashing the logo on and off. I tried the factory restart and now it’s stuck at the download the app notification on the watch. It still flashes the logo if I take it off the charger. The app and my phone do not see the Versa. I’ve had just a few weeks or so past a year and now it’s crap. I’ve seen all the other complaints about it and maybe I should have invested in something else as well. 

 

 


Moderator edit: subject updated for clarity

Best Answer
Labels:
0 Votes
6 REPLIES 6

‎07-19-2019 22:18 - edited ‎07-19-2019 22:25

‎07-19-2019 22:18 - edited ‎07-19-2019 22:25

Do you try restart or/and factory reset?

 

1. restart: https://help.fitbit.com/articles/en_US/Help_article/1186

 

2. Versa factory reset:

Press and hold all three buttons. Wait until the logo appears for the second time and release the lower right button. Wait for 10 seconds and start to vibrate. Release the other buttons.

Maybe you need to try few times because hard to find valid time.
Watch out! Everything resets, it will be like you brought it from the store. All custom settings will be lost!

Best Answer
0 Votes

‎07-19-2019 22:30

‎07-19-2019 22:30

HI @KellyAnn00 I have flagged a moderator to come and help you.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer
0 Votes

‎07-19-2019 22:37

In response to Laszlo52

‎07-19-2019 22:37

I have tried several times but it won’t do it. I have tried twice from the settings on the watch. I have to hurry or starts flashing the logo. I finally did a restart that way. It was updated too. It will flash the logo or just go off and then I have to put it in the charger to get it to do anything again. 

Best Answer
0 Votes

‎07-19-2019 22:38

In response to NellyG

‎07-19-2019 22:38

Thank you. 

Best Answer
0 Votes

‎07-20-2019 09:55

‎07-20-2019 09:55

All the problems I’ve had with Fitbit and I’m done. I tried to talk to someone today about my watch. I wanted it fixed because I did love it. No one knows what’s wrong with it. I was offered a crappy 25% discount and that’s it. They didn’t even want my watch to see if they figure out what’s wrong for future reference. I feel like they don’t care about customer loyalty. They obviously don’t care about keeping me as a customer and Fitbit user. 

Best Answer
0 Votes

‎07-20-2019 16:35

In response to KellyAnn00

‎07-20-2019 16:35

I had my fitbit for 4 months and the face fell off.. They also offered me 25% off. I agree with you they don't care about there customers. Im so over Fitbit..

Best Answer