Hi @jessbeat, @Devon9er and @Dansker. It's great to have you on board. @Mansimehtq, @SunsetRunner and @MarkMM, I'm glad to see you here. I'm sorry for my delayed response.
@jessbeat and @Devon9er, you did a great job while troubleshooting your Versa devices! Since the screen isn't working correctly, I've checked with our Support Team that your case is on their hands and they're already providing you with assistance. They'll keep working with you via email.
@Mansimehtq, thanks for keeping me updated and I'm sorry that you've not received their email. I've sent you a private message so I can continue helping you with your Versa.
@MarkMM, thanks for stopping by and helping our friend with his inquiry. @SunsetRunner, thank you also for sharing your experience with our team. Since you already have a case created with them, I'd recommend to keep in touch with them so you can receive more details about your case. For any warranty-related inquiry, please check our warranty policies here.
@Dansker, thanks for contacting our team and I'm glad that you'll receive a replacement. I'm sure you'll crush your steps with it!
See you around!
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