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Versa white screen and won't turn off

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‎10-15-2020 23:54 - last edited on ‎10-16-2020 12:44 by Fitbit Moderator

‎10-15-2020 23:54 - last edited on ‎10-16-2020 12:44 by Fitbit Moderator

I woke up to my verse two shining in my face. I had just finished charging it and put it on before bed and it was fine but I woke up to it shining a white screen in my face and abs I can’t get it to turn off and it is not responding to me trying to reset it. What do I do? 

 

 

Moderator Edit: Clarified subject

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‎10-16-2020 12:48 - edited ‎10-11-2023 03:15

‎10-16-2020 12:48 - edited ‎10-11-2023 03:15

Hi there @Amy_20, welcome to the Community Forums. I'm sorry to hear about your Versa's recent behavior, I understand where your concern is coming from. Thanks for the details provided in your post and for trying to solve the issue prior to posting here. 

I've seen you got in touch with our Support Team regarding this and they already helped you. 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Maria | Community Moderator, Fitbit


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