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Versa will no longer sync with my phone

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‎01-07-2019 15:50

‎01-07-2019 15:50

I recently got a Versa and for the first couple of weeks it worked great, but the last 2 days it has not been able to sync to my phone.  I have tried turning the bluetooth on and off.  I have tried turning the app on and off.  I have uninstalled and reinstalled the app.  I have restarted my phone.  I have restarted my Versa.  I have done all of these things at least 3 times each.  I finally tried to delete my versa from my app and reconnect it, but not it will not even connect to my versa at all.  What do I need to do? 

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10 REPLIES 10

‎01-07-2019 16:05

‎01-07-2019 16:05

Hi, once you have deleted your Versa from the Fitbit app, you will need to set it up again as it does not recognizes your "old" Versa. 

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‎01-07-2019 16:07

In response to SunsetRunner

‎01-07-2019 16:07

I am trying to set it up again but that is not working.  It will not connect.

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‎01-07-2019 16:09

In response to WillLL

‎01-07-2019 16:09

Try to reboot your Versa by pressing and holding the left and right lower buttons together untill you see the Fitbit logo and release the buttons and try again. Hope this helps. 

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‎01-07-2019 17:12

In response to WillLL

‎01-07-2019 17:12

I’ve been given lots of advice here, none of which is worked. I’m having similar issues. Question: what hardware and iOS version are you running?

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‎01-07-2019 17:16

In response to J.Clow

‎01-07-2019 17:16

I am using an android and I just learned my specific phone is not compatible with Fitbit.  So I'm just out of luck.

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‎01-07-2019 17:18

In response to WillLL

‎01-07-2019 17:18

Oh, that’s no fun. I’m sorry to hear it.

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‎01-07-2019 17:24

In response to WillLL

‎01-07-2019 17:24

That's a bummer it should really say on the box what it's compatible with. 

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‎01-07-2019 17:47

‎01-07-2019 17:47

MINE WONT VIBRATE FOR CALLS OR MESSAGES TODAY. IT HAS BEEN I HAVE TRIED EVERYTHING I BELIEVE

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‎01-07-2019 18:21

‎01-07-2019 18:21

Last Thursday through all of Friday, my Versa would not sync. I am having the same issue now. I have redone my bluetooth, deleted and readded the app, reset my Versa, and now my app won't connect because fitbit.com is down....yet I am on the website. My frustration is growing and would love some kind of help.

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‎01-07-2019 18:36

In response to BrookeVorhoff

‎01-07-2019 18:36

Contact customer service and have a live chat. They will troubleshoot you through a handful of things. The conversations are also logged/saved by your user name so the reps can follow the issue you are experiencing and what steps have been taken to resolve the issues. I had the same issues and they were great to work with. 

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