Versa will not connect to Wi-Fi

[GIEAN]

I've been trying to connect my Versa to Wi-Fi but it keeps saying connection out of range. I am able to connect other devices but not the Verse.  As simple as it seems, it will not connect. Not sure what else to try. I need to download the firmware in order to use it so at this point I'm ready to return it. Any suggestions?

Thanks!

[SunsetRunner]

Is your wifi supported?

"Versa can connect to open, WEP, WPA personal, and WPA2 personal Wi-Fi networks. Your watch won't connect to 5GHz, WPA enterprise, or public Wi-Fi networks that require logins, subscriptions, or profiles. If you see fields for a username or domain when connecting to the Wi-Fi network on a computer, the network isn't supported."

[GIEAN]

Thank you so much for your reply. I am connecting to my WPA2 personal. I
even tried the WEP but nothing yet. 😥

[Marrrmaduke]

@GIEAN try inputting the network manually in the fitbit mobile app. also you can update versa via bluetooth. it will just take an hour or two.

[AlejandraFitbit]

It's great to welcome you @GIEAN, @SunsetRunner and @Marrrmaduke thanks for the input.

I appreciate all the efforts in trying to fix this issue and recommend taking a look at the help article Why won't my Fitbit watch connect to Wi-Fi? and follow the instructions provide there.

I hope this helps, let me know the outcome. 

[eshahwan]

This is the best answer.

I didn’t know how to connect my watch to my home Wi-Fi because I didn’t read the instructions in the help. When I went to Why won't my Fitbit watch connect to Wi-Fi? and read the instructions, within few minutes my network name showed up and when I clicked on it, I was asked for the network password. After entering the PW, I was fully connected with the router IP address.

Thanks for the Moderator!

[GIEAN]

Thanks for your reply.

My issue was not with finding my network name. That I found and entered my
password, but unfortunately it never connected. So I returned it for a full
refund.

[GIEAN]

Yes I even tried that but it didnt help. So I returned it for a full refund. There was something definitely wrong with the one I received.