Versa will not connect to Windows App to transfer music

[Kimmy92279]

Up until two nights ago, I had no problem connecting to the Windows App on my computer (I was attempting to sync my personal music to my Versa), and then all of a sudden it disconnected and will not reconnect. I have tried multiple times, have restarted my computer multiple times, restarted my Versa multiple times, and even reinstalled the app and it still won't find my Versa.

It's also incredibly frustrating how long it takes to install music onto the Versa (and that the only way to do that is through this computer app that does not seem to work half the time). When it was working, the app would continually disconnect from my Versa and it would then take forever to reconnect.

I have no problems connecting to the app on my Iphone, so I can only assume that the issue is with the Windows App.

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome on board @Kimmy92279 , it's nice to see a new member around! I am sorry for the late response. 

Thank you for sharing your experience about installing music on your Fitbit Versa using the Windows app. I really appreciate your time and feedback, we're constantly working on improving our devices and user experiences. 

For troubleshooting tips and more information about how to listen to music and podcasts on Fitbit watch, I recommend taking a look at this help article.

Feel free to reach out if you have any other questions. Happy stepping!

[Kimmy92279]

I have already tried all of these tips (having searched all over the place already for help) and it still is not connecting to my computer. It is also absolutely ridiculous that (according this article near the bottom) your watch only stays in transfer mode for a few minutes. Are we expected to transfer 1-2 songs at a time and then have to restart the process again?

Kim Baehman

[LiliyaFitbit]

Hi @Kimmy92279 ! Thank you for your reply.

Thank you for letting me know that you're still experiencing difficulties. I appreciate your efforts and thank you for sharing your feedback. Regarding your question, you need to create at least 1 playlist of songs to download to your watch instead of transferring a separate song. I also would like to confirm if your watch and computer are connected to the same Wi-Fi network? If you have trouble connecting your watch to Wi-Fi, see: Why won't my Fitbit watch connect to Wi-Fi?​

For complete steps how to listen to music and podcasts on Fitbit watch please see here.

Let me know how it goes.

[Kimmy92279]

I do have a playlist that I’m trying to transfer. The problem is, when it was working the transfer doesn’t last long enough to transfer more than 3-4 songs before the Fitbit disconnects and it has to restart the process of reconnecting (if it even does).

And my Fitbit and computer are on the same WiFi network - I even switched my computer so both my Fitbit and computer are both on the same band (I have a dual-band router).

It still refuses to connect.

Kim Baehman

[revsharkie]

I'm having similar issues.  My Versa has been syncing (somewhere...?) and the Windows app knows it, but when I go to "set up wi-fi" it claims it can't find my Versa; and it also doesn't seem to be able to find my wi-fi network.  This is true even though the Versa is on its charger less than a foot from the router, and I am sitting about 2 feet from the router.  

I keep getting this red ! icon at the top of the screen, claiming that the app can't connect to the watch, and saying to see if it's connected to something else, presumably my phone.  Why can't it be connected to both?  It's syncing, it's tracking my sleep and steps and everything, but it won't connect to wi-fi and thus I can't put any music on or connect it to my Pandora account.

Update:

Oh... and the instructions on the "why won't my Fitbit watch connect to Wi-Fi?" are completely useless.  When I choose "setup" it pops up a screen with a little wheel going around, but there is never any place to click three dots or whatever you're supposed to do to connect it manually.  (This is true with both the Windows and the Android app.)

Moderator edit: merged replies

[Kimmy92279]

Yes! This is exactly what is happening to me too! It keeps saying it’s trying to find my tracker, then it can’t, gives me some useless instructions to try, but nothing. And I’ve also literally sat a foot away from my router and nothing.

Kim Baehman

[LiliyaFitbit]

Hello @Kimmy92279  and @revsharkie  thanks for joining the conversation, it's great to welcome new members to the Fitbit Community! I am sorry for the late response.

@Kimmy92279 thanks for taking the time to reply. I really appreciate your time and efforts trying to resolve this. Since the steps you tried didn't work, I've gone ahead and escalated your case to our Support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

@revsharkie Thank you for sharing your experience. I appreciate your troubleshooting efforts. Since you keep experiencing difficulties, let me go ahead and forward your case to our Support team so they can follow up and assist you accordingly.

Please let me know if there is anything else I can do for you.

[aevanhorn]

I'm having the same issue and have tried (more than once) to go through the help tips, but nothing works. It should not take this long to get connected and transfer over the songs. I really wish I could change the order of the songs in the playlist once they are loaded, too.